Privacy Policy

  • This Privacy Policy explains how we at Dr. Kavita Chandak’s homeo consultancy
    (collectively, “we,” “us,” or “our”, including our affiliates and group companies, ,)
    collect, use, share and process your information, that you provide to us through your
    use of the website https://www.drkavitachandak.com/ in the course of our
    provisioning of appointment booking, telemedicine services and other services
    provided (“Services” as defined in the Terms and Conditions
    [https://www.drkavitachandak.com/terms-of-use/]) to you.
    Please use our Services only if you agree to the use of your information in
    accordance with the terms set out below.
    What is Personal Information?
    Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information
    available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation with other information.
    By usage of the Website/scheduling or availing any of the Services/clickings “I
    accept”, you represent that you voluntarily provide us with personal information
    including medical and financial information, and consent to their collection, use and
    disclosure in accordance with this Privacy Policy. You also represent that you are
    duly authorized by any third party (including a child or an employer) whose
    information you share with us.
    Types of Personal Information We Collect
    When you sign up or register on our Website to use our Services, the types of
    information that will be collected by us includes:
    Name and Address;
  • Email ID / Phone Number;
  • Demographic data (such as your gender, your age, and your location);
  • Medical information that you provide us relating to any existing or suspected health
    conditions;
  • Medical case history test including investigation reports, existing patient ID (if any) as
    maybe applicable
  • Information regarding your usage of the Services, such as search history, and record
    of medical appointments made through the use of Services, any prescriptions you
    provide us;
  • Insurance data(such as your insurance carrier and insurance plan);
  • Financial information such as payment details including but not limited to internet
    banking details or debit/credit card;
  • User ids associated with internet based digital platforms, including third party platforms such as WhatsApp, Facebook Messenger or Skype that are used as channels for Services;
  • Any other information that you voluntarily choose to provide to us ;

How We Use Your Personal Data

  • All the information provided by you to us, including Personal Information or specific
    categories of Personal Information, is voluntary. We use your personal data for
    purposes which include the following:
  • Your registration for the purpose of receiving our Services and for fulfillment of the
    Terms of Use [https://www.drkavitachandak.com/terms-of-use/];
  • Offering you personalized Services and targeted advertisements;
  • Processing any orders you may place using our Services
  • Improvement of our products and services;
  • Research and analysis, including for the development of commercial solutions;
  • Addressing your requests, queries and complaints, in any, pertaining to our Services;
  • Investigating, enforcing, and resolving disputes;
  • For the purpose of contacting you to provide you with new Services, taking feedback,
    assisting you with completion of transactions or other issues relating to the use of
    Services.
  • If you wish to opt-out of receiving non-essential communications such as
    promotional and marketing-related information regarding the Services, please send
    us an email at [drkavitachandak@gmail.com]
    The Website uses temporary cookies to store certain (that is not sensitive personal
    data or information) that is used by us and our service providers for the technical
    administration of the Website, research and development, and for user
    administration. In the course of serving advertisements or optimizing services to you,
    we may allow authorized third parties to place or recognize a unique cookie on your
    browser. The cookies however, do not store any Personal Information that belongs
    to you. You may adjust your internet browser to disable cookies. If cookies are
    disabled you may still use the Website, but the Website may be limited in the use of
    some of the features.
    Disclosure and Transfer of Personal Data
    We disclose and in some cases transfer your personal information to such entities as
    required to provide Services to you. These entities may be located outside India,
    which you hereby consent to. We require such entities to protect your information
    through equivalent security measures as what we would adopt. An indicative list of
    entities we may disclose or transfer information to, are provided below.
  • Service Providers: We share personal data with companies that provide Services
    on our behalf, such as website hosting, data storage, software services, email
    services, marketing, fulfilling customer orders, providing payment services, data analytics, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case are obligated to protect your data.
  • Business Affiliates: We may disclose or transfer some of your information with group companies and affiliates, including foreign entities. We may your information accessible to our employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations
  • In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-
    off, transfer, or sale or disposition of all or any portion of our business, including in
    connection with any bankruptcy or similar proceedings, we may transfer any and all
    personal data to the relevant third party.
  • Law Enforcement Agencies: We may share information with law enforcement
    agencies pursuant to lawful requests for information, and otherwise as required
    under any law applicable at the given time.
  • Others: We may also disclose personal data if we determine in good faith that
    disclosure is reasonably necessary to protect our rights and pursue available
    remedies, enforce our terms and conditions, investigate fraud, or protect our
    operations or users.
    Your Rights
    We take reasonable steps to ensure that your personal information is accurate,
    complete, and up to date. However, you have the responsibility of ensuring that you
    review the accuracy of information provided by you and contact us in case of
    discrepancies, or in case you wish to discontinue the use of our services. You have
    the following rights with regard to your personal information:
  • You have the right to access your personal information, and request correction and
    deletion.
  • You are free to not share any medical or other information that you consider
    confidential, and withdraw consent for us to use data that you have already provided.
    In the event that you refuse to share any information, or withdraw consent to process
    information that you have previously given to us, we reserve the right to restrict or
    deny the provision of our services for which we consider such information to be
    necessary.Data Retention Policy
    We store your personal information in accordance with applicable laws, which means
    we keep your personal information for as long as necessary to provide you with our
    services or as may be required under any law. We shall store your personal
    information for lawful purposes only. We keep de-identified data for research and
    statistical purposes for a longer period, subject to legal requirements under the
    medical laws.

If you close your account, we have no obligation to retain your data, and we may
delete any or all of your data without liability. However, we may retain data related to
you if we believe it may be necessary to prevent fraud or future abuse, or if required
by law, or for other legitimate purposes.
Confidentiality, Information Security Policy 
We use reasonable technical, administrative, and physical security measures for the
purpose of safeguarding all data you share with us, and have internal policies in
place to prevent unauthorized access to your data. We also take adequate steps to
ensure that third parties we share data with also adopt reasonable level of security
practices and procedures to ensure the privacy and security of your personal
information.
No administrator at our end will have knowledge of your password. It is important for
you to protect against unauthorized access to your password, your computer and
your mobile phone. Be sure to log off from the Website when finished. We do not
undertake any liability for any unauthorised use of your account and password. If you
suspect any unauthorized use of your account, you must immediately notify us by
sending an email to [drkavitachandak@gmail.com]. You shall be liable to indemnify
us due to any loss suffered by us due to such unauthorized use of your account and
password, in accordance with the indemnification provision set out under our
“[ https://www.drkavitachandak.com/terms-conditions-telemedicine/ ].”
However, we are not responsible for any loss, unauthorized access, safety issue or
any harm caused to you by any misuse of your personal information, unless it is a
direct and foreseeable consequence of negligence and non-compliance on our part
only. We are not responsible for the confidentiality, security or distribution of your
Personal Information by our partners and third parties outside the scope of our
agreement with such partners and third parties. Further, we shall not be responsible
for any breach of security or for any actions of any third parties or events that are
beyond our reasonable control including but not limited to, acts of government,
computer hacking, unauthorized access to computer data and storage device,
computer crashes, breach of security and encryption, poor quality of Internet service
or telephone service on your part. You hereby acknowledge that we are not
responsible, in particular, for any third party action or action on your part leading to
loss, damage or harm to you or any other person.
Third Party Websites and Services
Our website may contain links to third party services, and give you the ability to
access such third-party websites, products, and services. We are not responsible for
the privacy practices employed by those third parties, nor are we responsible for the
information or content their products and services contain. Please read the privacy

policies of any third party before proceeding to use their websites, products, or
services.
Changes to this Privacy Policy
We may periodically revise or update this Privacy Policy. Your continued use of our
products and services after the effective date of the Privacy Policy means that you
accept the revised Privacy Policy. If you do not agree with any such revised terms,
please refrain from using our products or services and contact us to close any
the account you may have created.

  • This Privacy Policy explains how we at Dr. Kavita Chandak’s homeo consultancy
    (collectively, “we,” “us,” or “our”, including our affiliates and group companies, ,)
    collect, use, share and process your information, that you provide to us through your
    use of the website https://www.drkavitachandak.com/ in the course of our
    provisioning of appointment booking, telemedicine services and other services
    provided (“Services” as defined in the Terms and Conditions
    [https://www.drkavitachandak.com/terms-of-use/]) to you.
    Please use our Services only if you agree to the use of your information in
    accordance with the terms set out below.
    What is Personal Information?
    Personal information is that information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information
    available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it, even in conjugation with other information.
    By usage of the Website/scheduling or availing any of the Services/clickings “I
    accept”, you represent that you voluntarily provide us with personal information
    including medical and financial information, and consent to their collection, use and
    disclosure in accordance with this Privacy Policy. You also represent that you are
    duly authorized by any third party (including a child or an employer) whose
    information you share with us.
    Types of Personal Information We Collect
    When you sign up or register on our Website to use our Services, the types of
    information that will be collected by us includes:
    Name and Address;
  • Email ID / Phone Number;
  • Demographic data (such as your gender, your age, and your location);
  • Medical information that you provide us relating to any existing or suspected health
    conditions;
  • Medical case history test including investigation reports, existing patient ID (if any) as
    maybe applicable
  • Information regarding your usage of the Services, such as search history, and record
    of medical appointments made through the use of Services, any prescriptions you
    provide us;
  • Insurance data(such as your insurance carrier and insurance plan);
  • Financial information such as payment details including but not limited to internet
    banking details or debit/credit card;

     

  • User ids associated with internet based digital platforms, including third party platforms such as WhatsApp, Facebook Messenger or Skype that are used as channels for Services;
  • Any other information that you voluntarily choose to provide to us ;

How We Use Your Personal Data
All the information provided by you to us, including Personal Information or specific
categories of Personal Information, is voluntary. We use your personal data for
purposes which include the following:

Your registration for the purpose of receiving our Services and for fulfillment of the
Terms of Use [https://www.drkavitachandak.com/terms-of-use/];
 Offering you personalized Services and targeted advertisements;
-Processing any orders you may place using our Services
-Improvement of our products and services;
-Research and analysis, including for the development of commercial solutions;
-Addressing your requests, queries and complaints, in any, pertaining to our Services;
-Investigating, enforcing, and resolving disputes;
-For the purpose of contacting you to provide you with new Services, taking feedback,
assisting you with completion of transactions or other issues relating to the use of
Services.
 If you wish to opt-out of receiving non-essential communications such as
promotional and marketing-related information regarding the Services, please send
us an email at [drkavitachandak@gmail.com]
The Website uses temporary cookies to store certain (that is not sensitive personal
data or information) that is used by us and our service providers for the technical
administration of the Website, research and development, and for user
administration. In the course of serving advertisements or optimizing services to you,
we may allow authorized third parties to place or recognize a unique cookie on your
browser. The cookies however, do not store any Personal Information that belongs
to you. You may adjust your internet browser to disable cookies. If cookies are
disabled you may still use the Website, but the Website may be limited in the use of
some of the features.

Disclosure and Transfer of Personal Data
We disclose and in some cases transfer your personal information to such entities as
required to provide Services to you. These entities may be located outside India,
which you hereby consent to. We require such entities to protect your information
through equivalent security measures as what we would adopt. An indicative list of
entities we may disclose or transfer information to, are provided below.
 Service Providers: We share personal data with companies that provide Services
on our behalf, such as website hosting, data storage, software services, email
services, marketing, fulfilling customer orders, providing payment services, data

analytics, providing customer services, and conducting surveys. These companies
may be located within or outside India, but in any case are obligated to protect your
data.
 Business Affiliates: We may disclose or transfer some of your information with
group companies and affiliates, including foreign entities. We may your information
accessible to our employees, agents or partners and third parties only on a need-to-
know basis, and binds only its employees to strict confidentiality obligations
In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-
off, transfer, or sale or disposition of all or any portion of our business, including in
connection with any bankruptcy or similar proceedings, we may transfer any and all
personal data to the relevant third party.
 Law Enforcement Agencies: We may share information with law enforcement
agencies pursuant to lawful requests for information, and otherwise as required
under any law applicable at the given time.
 Others: We may also disclose personal data if we determine in good faith that
disclosure is reasonably necessary to protect our rights and pursue available
remedies, enforce our terms and conditions, investigate fraud, or protect our
operations or users.
Your Rights
We take reasonable steps to ensure that your personal information is accurate,
complete, and up to date. However, you have the responsibility of ensuring that you
review the accuracy of information provided by you and contact us in case of
discrepancies, or in case you wish to discontinue the use of our services. You have
the following rights with regard to your personal information:
 You have the right to access your personal information, and request correction and
deletion.
 You are free to not share any medical or other information that you consider
confidential, and withdraw consent for us to use data that you have already provided.
In the event that you refuse to share any information, or withdraw consent to process
information that you have previously given to us, we reserve the right to restrict or
deny the provision of our services for which we consider such information to be
necessary.

Data Retention Policy
We store your personal information in accordance with applicable laws, which means
we keep your personal information for as long as necessary to provide you with our
services or as may be required under any law. We shall store your personal
information for lawful purposes only. We keep de-identified data for research and
statistical purposes for a longer period, subject to legal requirements under the
medical laws.

If you close your account, we have no obligation to retain your data, and we may
delete any or all of your data without liability. However, we may retain data related to
you if we believe it may be necessary to prevent fraud or future abuse, or if required
by law, or for other legitimate purposes.
Confidentiality, Information Security Policy 
We use reasonable technical, administrative, and physical security measures for the
purpose of safeguarding all data you share with us, and have internal policies in
place to prevent unauthorized access to your data. We also take adequate steps to
ensure that third parties we share data with also adopt reasonable level of security
practices and procedures to ensure the privacy and security of your personal
information.
No administrator at our end will have knowledge of your password. It is important for
you to protect against unauthorized access to your password, your computer and
your mobile phone. Be sure to log off from the Website when finished. We do not
undertake any liability for any unauthorised use of your account and password. If you
suspect any unauthorized use of your account, you must immediately notify us by
sending an email to [drkavitachandak@gmail.com]. You shall be liable to indemnify
us due to any loss suffered by us due to such unauthorized use of your account and
password, in accordance with the indemnification provision set out under our
“[ https://www.drkavitachandak.com/terms-conditions-telemedicine/ ].”
However, we are not responsible for any loss, unauthorized access, safety issue or
any harm caused to you by any misuse of your personal information, unless it is a
direct and foreseeable consequence of negligence and non-compliance on our part
only. We are not responsible for the confidentiality, security or distribution of your
Personal Information by our partners and third parties outside the scope of our
agreement with such partners and third parties. Further, we shall not be responsible
for any breach of security or for any actions of any third parties or events that are
beyond our reasonable control including but not limited to, acts of government,
computer hacking, unauthorized access to computer data and storage device,
computer crashes, breach of security and encryption, poor quality of Internet service
or telephone service on your part. You hereby acknowledge that we are not
responsible, in particular, for any third party action or action on your part leading to
loss, damage or harm to you or any other person.
Third Party Websites and Services
Our website may contain links to third party services, and give you the ability to
access such third-party websites, products, and services. We are not responsible for
the privacy practices employed by those third parties, nor are we responsible for the
information or content their products and services contain. Please read the privacy

policies of any third party before proceeding to use their websites, products, or
services.


Changes to this Privacy Policy
We may periodically revise or update this Privacy Policy. Your continued use of our
products and services after the effective date of the Privacy Policy means that you
accept the revised Privacy Policy. If you do not agree with any such revised terms,
please refrain from using our products or services and contact us to close any
the account you may have created.

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